VerificationKYC/KYB & Staff verification
Verification ensures all profiles on TrustVerifi are authentic. Individuals complete KYC (government ID + selfie), businesses complete KYB (registry verification), and staff can be verified by their employers. Verified status boosts Trust Score and displays a badge that reassures clients/customers.
KYC = Individual identity verification. KYB = Business entity registration verification. Staff Verification = Employees or contractors linked to a business profile are individually verified.
Most verifications complete instantly via ComplyCube. In rare cases, manual review may take up to 24–48 hours.
You'll receive a notification with reasons (e.g., expired ID, mismatch). You can resubmit corrected documents.
Testimonials & ReviewsCollect, import, enhance
Verified Reviews: Submitted via your personal invite link → automatically marked Verified. Public Reviews: Submitted via public profile link → reviewer's email must be verified.
Yes. We support Google Business and Facebook auto-sync. Imported reviews are labeled as "Imported", not "Verified."
AI (Azure OpenAI) can suggest improvements to grammar, tone, and highlight sentiment, but your original review remains untouched. Both the original and AI-enhanced versions are visible for transparency.
Yes. A reviewer can choose to display only their first name and initial, but the review is still linked to a verified email or invite.
Trust Score & BadgesHow trust grows dynamically
It factors in verification status (KYC/KYB/staff), number of verified reviews, review sentiment & consistency, engagement (response rate, disputes resolved), and longevity (time active, milestones reached).
Badges update in real-time with achievements like "Trusted by 20 Verified Clients", "Top Performer in Marketing", "Consistently Rated 5 Stars".
Some milestone badges (e.g., Community Builder) are permanent. Others (like Consistently Trusted) may lapse if standards drop (e.g., average rating falls).
Sub-ProfilesProducts, services, locations
Each product, service, or location can showcase its own testimonials, Trust Score, and analytics, giving clients a focused view.
Yes. Sub-profiles contribute positively to the parent profile but also have independent analytics and reputation metrics.
Yes. Businesses can purchase add-ons for specific sub-profiles (e.g., advanced analytics for a flagship service).
Analytics & InsightsMetrics, reports & trends
Sentiment analysis, average response time, review trends over time, badge milestones & Trust Score history, conversion tracking (business plans only).
Yes. Reports can be exported as CSV, PDF, or PPTX for pitches, tenders, or team meetings.
Yes. Free users get basic insights. Pro/business users unlock advanced sentiment breakdowns, Trust Score forecasts, and conversion tracking.
Referrals & RewardsInvite & earn
Invite friends/clients to TrustVerifi. When they complete verification and subscribe, both of you receive rewards (e.g., 1 free month, badges).
Yes. The Referral Rewards Center shows invites sent, accepted, and reward status.
Yes. Unused referral links typically expire in 30 days.
Disputes & ModerationContent safety & disputes
All reviews pass through Azure Content Safety (auto-blocks hate, violence, explicit content), AI classification (flags personal data, ads, defamation, spam), and human moderation for edge cases.
Click "Dispute" on the review. Provide evidence (screenshots, contracts, etc.). Our team responds within 7 business days.
They may be labeled as "Under Dispute" until resolved. Outcomes: kept, edited, or removed.
Billing & PlansPlans, upgrades & payments
Free (basic verification + reviews), Pro (individuals), Business: Basic, Premium, Advanced, Enterprise. Add-ons: Extra sub-profiles, KYC/KYB checks, staff seats.
Yes. Upgrades take effect immediately. Downgrades apply at the next billing cycle.
Securely via Stripe (supports global cards, multi-currency).
Security & PrivacyData handling & safety
We use Microsoft Azure infrastructure with encryption at rest and in transit, plus SOC 2–aligned security practices.
Only published testimonials are public. Drafts, disputes, or internal notes are private.
Yes. You can request full deletion via Account Settings > Privacy.
FAQ – Identity Verification & Data SecurityHow your documents are handled
No. TrustVerifi does not store any copies of your passport, driver’s license, or business registration documents.
When you upload your ID for verification, it is sent directly to ComplyCube, our regulated verification partner. They process and check your identity or business details against official records.
We only receive a status response (e.g., Verified / Failed / Pending) and essential metadata (like date of verification). We do not retain or store your actual documents or images.
By not storing sensitive documents ourselves, we minimize risk. Your data is handled by a specialized provider with strict compliance standards (AML/KYC regulations, GDPR).
You can request deletion via TrustVerifi’s Privacy controls. We’ll remove all stored verification results on our side, and ComplyCube also allows you to request full erasure of your documents.
Pricing & Plans-FAQSubscriptions, billing & upgrades
Yes. You can upgrade from Free → Plus → Premium → Advanced at any point. Upgrades take effect immediately, and your new features are unlocked right away.
You can request a downgrade, but the change only takes effect after your current billing cycle ends. For example, if you’re on a monthly Premium plan, you can downgrade to Plus at your next renewal date, not in the middle of your billing period.
Yes. You can cancel anytime, and your account will remain active until the end of the current billing cycle. After that, you’ll automatically revert to the Free plan.
Yes. You can upgrade to an Annual plan at any time to unlock savings (17% discount). The switch is immediate, and your next billing date will be adjusted to one year from the upgrade date.
No. Once you’re on an Annual plan, you’ll remain on that plan until the subscription period ends. You can then choose a Monthly plan at your renewal date.
No. Any unused balance from your current monthly payment is automatically prorated and applied toward your Annual plan.
We support all major credit/debit cards, plus Link, Apple Pay, and Google Pay via Stripe.
Refunds are not offered once a billing cycle has started, except where required by law. Please review your plan carefully before upgrading.
Yes, all plans automatically renew (monthly or annually) unless you cancel before your renewal date.
Yes. Extra Sub-Profiles, Staff KYC slots, or KYB verification can be added at any time, regardless of your main plan.
Yes. Add-ons are billed on the same cycle (monthly/annually) as your main subscription, unless noted otherwise.
Inline Checkout FAQs
You can't downgrade during an active billing cycle. Any downgrade will take effect at your next renewal date.
Yes! You can upgrade to Annual at any time and save 17%. Any unused monthly balance is credited toward your annual plan.
No, Annual plans run for the full term. Once it ends, you can choose a Monthly plan at renewal.
You can cancel anytime. Your subscription stays active until the end of your current billing cycle, then reverts to Free.
